Need IT help? Here’s how to reach us.
Already a client? Here’s how to get help fast.
Pick the right channel for your situation.
Call Us
For anything urgent, anything that's down, anything you'd rather explain in 60 seconds than type out. Calling is always faster than a ticket.
Call (816) 272-5246 →Email Us
For non-urgent requests, questions, scheduling, or anything you want documented in writing. Routes directly into our HappyFox ticketing system.
helpdesk@cyteworks.com →Remote Session
For issues we can resolve with direct access to your device. We'll send you a link and connect within minutes — no software to install.
Request a remote session →How to write a good support request.
Describe what's happening
Be as specific as you can. "My email won't load in Outlook" gets faster resolution than "email is broken."
Tell us which device or system
Name the specific system affected. If it's a shared resource (a printer, a server, a shared drive), tell us which one and who else is affected.
Note any error messages
Copy the exact error text if you can, or take a screenshot. Even partial error codes help us diagnose faster — "something about 0x8007000E" is more useful than "an error appeared."
Tell us the urgency
Is this blocking you completely, or can you work around it? Is it affecting one person or the whole office? This helps us prioritize correctly.
Best way to reach you
If you need a callback, include your number and the best times to reach you. If you're flexible on timing for non-urgent work, let us know that too — it helps us schedule efficiently.
How we prioritize
Critical
Server down, ransomware, complete network failure — immediate response.
High
Multiple users affected, critical system down — same-day response.
Normal
Single-user issue, non-critical workaround available — next business day.
Low
Minor issue, general question, scheduled maintenance — within the week.
Ready to submit? Use the form.
Support Hours: Monday–Friday, standard business hours: full support · Managed clients: emergency line available outside business hours for critical issues · After-hours and weekend work available by arrangement for planned maintenance